Ace99 Privacy Policy — Your Information, Kept Safe

Ace99 is one of Bangladesh's most popular online gaming platforms, offering Sports Betting, casino, slots, fish games, and much more. Your trust in ace99 means everything to us, and we take every precaution to protect your privacy.

This Privacy Policy applies to ace99's website, mobile app, and all digital services. When you register, play games, make a deposit, or use any of our services on ace99, we collect certain information. This policy gives you a clear understanding of why that information is collected, how it is used, and how it is protected.

By using ace99, you are considered to have read and agreed to this Privacy Policy. Please take a moment to read the full policy carefully.

Ace99 collects certain information to deliver services that are secure, personalized, and uninterrupted. The types of data collected are outlined below by category:

Ace99 also automatically collects certain technical data — such as log files, session data, and browsing patterns — which is used solely to improve platform performance.

Ace99 uses the data it collects exclusively for the purposes listed below. We never use your information beyond what is stated here:

• Account creation & management: For registration, login, and account verification.
• Payment Processing: To securely process deposits and withdrawals.
• Customer support: To resolve your issues quickly.
• Fraud Prevention: Detects unusual activity to keep your account secure.
• Responsible Gaming: To monitor user gaming behavior and provide assistance when needed.
• Legal obligations: As required to comply with applicable laws.
• Platform Development: To analyze and further improve the user experience.

Ace99 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Providers: Relevant financial details are shared with bKash, Nagad, or your bank to process deposits and withdrawals.
• Legal authorities: ace99 is legally required to provide information when ordered by a court or directed by a government authority.
• Technology Service Providers: Technology partners supporting platform operations are bound by strict confidentiality agreements.
• Fraud prevention agencies: Information may be shared with relevant authorities when necessary to prevent online fraud and money laundering.

Ace99's website and app use cookies and similar technologies. Cookies are small data files stored in your browser that make your ace99 experience smoother and more personalized.

Ace99 primarily uses four types of cookies:

• Essential cookies: Essential for maintaining login sessions and ensuring account security.
• Functional cookies: Remembers your language preferences and account settings.
• Analytics Cookies: Collects anonymous data to help us understand which pages are used most.
• Performance Cookies: Helps monitor platform speed and stability.

You can disable cookies from your browser settings, though this may affect some features of ace99.

Ace99 applies industry-standard technical and organizational safeguards to protect your privacy. The key components of our security framework are:

• 256-bit SSL/TLS Encryption: Bank-grade encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your account.
• Regular Security Audits: Independent third-party experts conduct regular audits of ace99 systems.
• Restricted Access: Only authorized personnel are permitted to access sensitive information.
• Data Backup: Data is backed up regularly to prevent loss in the event of an unexpected incident.
• Suspicious Activity Monitoring: Our automated system monitors for unusual activity 24/7.

Under ace99's Privacy Policy, you have several important rights that give you control over your personal information:

To exercise any of these rights, please contact ace99's support team. ace99 typically responds to such requests within 30 business days.

Ace99 is strictly for users aged 18 and above. ace99 does not knowingly collect personal information from anyone under the age of 18.

Ace99 verifies age at registration and prevents underage access through identity verification during the KYC process. Should any minor's data be collected inadvertently, ace99 will delete it immediately and close the account.

The ace99 platform may integrate third-party services that provide game content. These providers have their own privacy policies, and ace99 is not responsible for their data practices.

• Game software providers (such as slots and fish game engines) operate independently.
• Payment gateways operate under their own security and privacy policies.
• Ace99 does not use any external advertising networks that track your data.

Ace99 maintains strict data processing agreements with all third-party partners, ensuring they use your information only for purposes authorized by ace99.

Ace99 may update this Privacy Policy when necessary. If any significant changes are made, we will:

• We will publish a notice on the website's homepage or the Privacy Policy page.
• We will send a notification to your registered email address.
• We'll send push notifications via the ace99 app.

Continued use of ace99 after any changes will be considered acceptance of the updated Privacy Policy. We encourage you to review the policy once after any update.

For any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact the ace99 support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the ace99 website and app
• Response Time: Typically within 24–72 hours

Ace99 takes all privacy-related requests seriously and makes every effort to respond as quickly as possible.